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Policy center

Parent and Student Terms

Responsibilities for a productive and safer learning relationship

Parent and Student Terms original ClasslyOne illustration

ClasslyOne combines clear policies, secure account access and parent-visible learning workflows to support a trusted online learning experience.

Accurate needs

Families should share the correct curriculum, level, goals, relevant learning needs and scheduling information.

Attendance

Join classes on time with appropriate materials, equipment and a suitable learning environment.

Respectful conduct

Students, parents and tutors must communicate respectfully and avoid harassment, discrimination or disruptive behavior.

Parent involvement

Parents or guardians should remain appropriately involved for minor learners, especially in communication, account access and safeguarding.

Academic integrity

Tutoring is for learning support. Students must not use the service to cheat, impersonate others or submit tutor-created work as their own.

Technology

Families are responsible for suitable internet access and devices. Third-party platform outages may require rescheduling.

Payments and cancellation

Follow the confirmed package, renewal, cancellation and refund terms. Raise billing concerns promptly.

Safety concerns

Report inappropriate conduct or contact immediately using the published support route.

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