Parents remain involved
An adult parent or guardian manages a minor’s account and should know the class schedule, tutor and meeting channel. Use a suitable learning space and agree how the learner can reach a trusted adult during a lesson.
Tutor conduct and review
Tutors must provide accurate identity, experience and qualification information, protect learner confidentiality and follow professional boundaries. Profile approval is a publication review; it does not itself certify a background check. Families can ask ClasslyOne about the checks completed for a particular tutor before booking.
Communication and sessions
Use approved ClasslyOne channels and the confirmed Microsoft Teams link. Do not request secrecy, unnecessary private contact, inappropriate gifts or personal contact with a minor. Recording requires advance disclosure and appropriate permission; the website does not automatically record lessons.
Unacceptable conduct
Harassment, grooming, sexual content, coercion, discrimination and sharing a learner’s private information or image without permission are prohibited. Tutors should provide learning support rather than complete assessed work for students.
Reporting a concern
Use account support or email support@classlyone.com to report inappropriate behaviour, sharing only the information needed to assess the concern. The service is not an emergency response channel. For immediate danger, contact local emergency services and a trusted adult.