ClasslyOne combines clear policies, secure account access and parent-visible learning workflows to support a trusted online learning experience.
Before purchase
Families should receive the package scope, number and duration of sessions, price, validity, cancellation rules and renewal terms before payment.
Discovery class
The advertised 40-minute discovery class is complimentary and helps families review learning needs, tutor fit and suitable program options.
Tutor cancellation
When ClasslyOne or a tutor cancels a scheduled paid session, the family may choose a rescheduled session or an account credit for the affected lesson.
Family cancellation
Families should request rescheduling or cancellation as early as possible through the official support channel. Package-specific cancellation terms shown during enrollment apply.
Unused packages
Refund eligibility for unused sessions is assessed according to the purchased package, promotional discount, package validity and applicable consumer protections.
Recurring plans
Recurring plans can be cancelled through the official support channel. Cancellation takes effect according to the billing and renewal details shown at enrollment.
Processing
Approved refunds are returned to the original payment method whenever possible. Bank or payment-provider processing times may apply.
Legal review
This policy is applied together with any mandatory cancellation, cooling-off and refund rights available to the customer under applicable law.