Before purchase
Confirm the number and duration of lessons, total price, package validity, scheduling, cancellation rules and any special conditions in writing. The free 40-minute discovery class gives families a first opportunity to discuss tutor fit.
If ClasslyOne or a tutor cancels
The family may choose a rescheduled session or an account credit for the affected paid lesson. Contact support if the offered arrangement does not resolve the issue.
If the family needs a change
Request rescheduling or cancellation as early as possible through the account support page or published support contact. A submitted request is not a confirmed schedule change. Package-specific terms shared at enrollment apply.
Unused lessons and approved refunds
Refund eligibility for unused lessons is assessed against the purchased package, promotional discount, validity and applicable consumer rights. Approved refunds are returned to the original payment method whenever possible; provider or bank processing times may apply.
Renewals and statutory rights
The website does not initiate recurring billing. Any separately agreed recurring arrangement follows its written cancellation terms. Mandatory cancellation, cooling-off and refund rights remain applicable.